Terms & conditions

About these terms

These terms apply when you book a service from TyreAid UK. Please read them before you book, and ask us if anything is unclear. You can contact us by phone or WhatsApp on 0330 043 6598 or by email at tyreaid.uk@gmail.com.

Our service

TyreAid UK is a fully mobile service. We come to you at your home, your workplace or the roadside. We don't have a garage or tyre centre for you to visit.

When you contact us, we'll tell you the price, including any call-out charge, before we send a technician.

Call-out charge

The call-out charge is non-refundable once a technician has been sent to you.

This is because sending a technician and vehicle to you costs us time and fuel, whatever happens when we arrive. The call-out charge is still payable if:

• you cancel after the technician has been sent
• the problem has been fixed, or you've arranged other help, before we arrive
• we can't find you or reach the vehicle at the location you gave us
• the vehicle, key or locking wheel nut key isn't available when we arrive
• the work can't be done for a reason outside our control, such as the vehicle needing a garage

Prices and payment

We'll agree the price with you before we start. If we find something on arrival that changes the job or the price, we'll explain and ask you before going ahead.

Payment is due when the work is finished, unless we've agreed otherwise.

Arrival times

Any arrival time we give is our best estimate. Traffic, weather and other jobs can affect it, and we'll keep you updated if we're running late.

Your vehicle and safety

• Please give us an accurate location and vehicle details, and tell us whether the vehicle rolls and whether the keys and locking wheel nut key are available.
• We'll only work where it's safe. On busy roads or motorways we may need to move the vehicle somewhere safer first.
• Please stay somewhere safe while you wait, away from traffic.

Your legal rights

Nothing in these terms affects your legal rights as a consumer, including your rights under the Consumer Rights Act 2015.

When you ask us to come out for an urgent repair or roadside help, the usual 14-day cancellation period for services agreed by phone or online doesn't apply, because the work is carried out straight away at your request.

Complaints

If you're not happy with our work, please call or WhatsApp us on 0330 043 6598 as soon as you can, and we'll do our best to put it right.

Changes to these terms

We may update these terms from time to time. The version on this page when you book is the one that applies. Last updated: 29 October 2026.