Flat or blowout at speed
Stop safely, get behind the barrier and call.
Motorway Breakdown Recovery
Motorway Breakdown Recovery
When you call, tell us the motorway, the direction and the nearest junction or marker post number. That's how we find you quickly.
Our recovery driver protects the scene with warning lights, assesses the vehicle and loads it where it's safe to do so. We take it off the motorway to a safe place, your home or your chosen garage. If National Highways or the police have already moved you somewhere safe, we collect from there.
What's included
- Recovery from the hard shoulder or an emergency area
- Taken to a safe place, your home or a garage
- Tyre problems sorted once you're somewhere safe
- Collection from wherever you've been moved to
Call or WhatsApp
0330 043 6598The quickest way to get help is to call. You can also message us on WhatsApp on the same number and share your live location.
Broken down? Stay safe while you wait
- Switch on your hazard lights.
- On a motorway, leave by the left-hand doors and wait behind the barrier, away from traffic.
- If you're on a smart motorway with no hard shoulder and can't reach an emergency area, call 999.
- Wear a hi-vis vest if you have one, and don't try repairs next to moving traffic.
How it works
Motorway Breakdown Recovery, step by step
- 1
Get behind the barrier
Then call us with the junction or marker post.
- 2
We protect and load
With warning lights on.
- 3
Off the motorway
To a safe place, home or garage.
When to call us
Common situations
Smart motorway, no hard shoulder
Use an emergency area or call 999 if you can't.
Electrical failure
Lost power in a lane? Hazards on.
Out of fuel
We can bring fuel once you're safe.
Questions
Motorway Breakdown Recovery FAQs
Should I change a wheel on the hard shoulder?
No. The Highway Code advises against even simple repairs on the hard shoulder, including changing a wheel. Get behind the barrier and call for help.
What if I'm stuck in a live lane?
Stay in the vehicle with your seatbelt on and hazard lights on, and call 999.
How do I tell you where I am?
Give the motorway, direction and nearest junction, or the number on the nearest marker post. You can also share your live location on WhatsApp.
Do I need to bring my vehicle to you?
No. We're a fully mobile service with no garage to visit. We come to you at home, at work or at the roadside.
More services
Other ways we can help
Breakdown Recovery
Mobile recovery: we come to you and take your vehicle home or to a garage of your choice.
Learn moreAccident Recovery
Damaged and non-rolling vehicles recovered with care after a collision.
Learn moreVehicle Towing & Transport
Non-runners, MOT failures and car moves, carried door to door.
Learn moreEmergency Mobile Tyres
Flat, blowout or a puncture you can't drive on? We come out to you.
Learn moreMobile Tyre Fitting
New tyres supplied and fitted at your home, work or the roadside.
Learn moreMobile Roadside Assistance
Help at the side of the road when your vehicle won't go any further.
Learn moreStuck at the roadside?
Tell us where you are and what's happened, and we'll get help to you.